We want you to love your purchase from Rinmotif. If something isn’t quite right, our return and refund policy ensures a simple and transparent experience.
1. Return Window
You may request a return or exchange within 30 days from the date of delivery. After 30 days, we cannot guarantee approval for returns or refunds.
2. Eligibility Criteria
To be eligible for a return:
- Items must be unused, unwashed, and in original condition
- Tags and packaging must be intact
- Final sale or clearance items are not eligible for return or refund
- Gift cards and personalized/custom items are non-refundable
3. Return Process
To initiate a return or exchange:
- Email us at support@rinmotif.com with your order number and reason for return.
- We’ll provide return instructions and shipping address.
- Ship the item(s) back using a trackable service.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refund Timeline
Once we receive and inspect your return:
- We’ll notify you via email of approval or rejection
- If approved, a refund will be issued to your original payment method
- Please allow up to 7 business days for the refund to be processed after approval
5. Exchanges
Need a different size or color?
We’re happy to offer one-time exchanges for eligible items, subject to stock availability. Contact our support team to arrange the exchange before returning the product.
6. Damaged or Incorrect Items
If your item arrives damaged, defective, or not what you ordered:
- Contact us within 7 days of delivery
- Include clear photos and your order number
- We will offer a free replacement, exchange, or full refund
7. Contact Us
Have questions about returns or refunds? Our team is here to help.
📧 Email: support@rinmotif.com
🕒 Response time: within 12-24 business hours
At Rinmotif, your satisfaction is our priority. Shop with confidence — and return with ease if needed.