Cancellation Policy – Hassle-Free Order Cancellation at Rinmotif.

At Rinmotif, we prioritize customer satisfaction and strive to provide a seamless shopping experience. We understand that sometimes plans change, and you may need to cancel your order. Below, you’ll find our clear and transparent Cancellation Policy to guide you through the process.

1. Order Cancellation Policy

✔ Cancellation Before Shipment

  • You may cancel your order within 24 hours of placing it if it has not yet been processed or shipped.
  • To request a cancellation, please contact our customer support team via support@rinmotif.com with your order number.
  • If your cancellation request is approved, a full refund will be issued to your original payment method.

✔ Cancellation After Shipment

  • If your order has already been shipped, we cannot cancel it. However, you may be eligible for a return or exchange. Please refer to our Return & Refund Policy for more details.

2. Customized & Personalized Orders

  • Customized or personalized items (such as engraved products or custom beauty sets) cannot be canceled once production has started.
  • If you need to make changes, please contact us within 12 hours of purchase, and we will do our best to accommodate your request.

3. Refund Processing for Canceled Orders

  • If your cancellation is approved, we will process your refund within 3-7 business days.
  • The refund will be credited to your original payment method.
  • Depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.

4. How to Request a Cancellation

To cancel your order, please follow these steps:

  1. Email us at support@rinmotif.com with your order number and cancellation request.
  2. Our team will review your request and confirm whether your order is eligible for cancellation.
  3. If your order has not been shipped, we will proceed with the cancellation and refund process.

5. Contact Us for Assistance

If you have any questions regarding your order cancellation, our customer service team is happy to help.

Email Us: support@rinmotif.com

Call Us: +1 412-814-7534

Chat With Us: Live chat support available

Support Time: Monday – Friday, 9:00 AM – 5:00 PM (EST)

At Rinmotif, we value our customers and strive to provide a smooth, worry-free shopping experience. Thank you for choosing us for your beauty and fashion needs!