Frequently Asked Questions (FAQs)

Welcome to the Rinmotif Help Center. Below are answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Feel free to contact us.

1. What products do you sell?

We specialize in premium-quality hoodies, sweatshirts, and t-shirts that blend comfort, design, and statement-making style. Our collections include themes like floral, coffee, and sunshine.

2. How do I choose the right size?

Each product page includes a detailed size chart. If you’re between sizes, we recommend sizing up for a relaxed fit. Still unsure? Reach out to our team – we’re happy to help!

3. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. Installment options may be available at checkout depending on your location.

4. Do you offer international shipping?

Currently, we ship within the United States only. We’re working on expanding our shipping zones to international customers in the near future.

5. How much is shipping?

We offer flat-rate shipping of $6.99 on all domestic orders – no hidden fees.

6. How long will my order take to arrive?

Orders are processed within 1-2 business days, then shipped using standard shipping, which typically takes 5-7 business days. Please allow extra time during holidays or high-demand periods.

7. Can I change or cancel my order?

Yes – you may modify or cancel your order within 12 hours of placing it. After that, your order may have already entered processing and cannot be changed. See our Cancel/Modify Policy for full details.

8. What is your return policy?

We accept returns within 30 days of delivery for unused and unwashed items. Refunds are issued to the original payment method within 7 business days after the return is received and approved. View our full Return & Refund Policy.

9. What should I do if I received a wrong or defective item?

Please email us within 7 days of receiving your order, along with a photo and your order number. We’ll make it right with a replacement, refund, or exchange.

10. How do I track my order?

You’ll receive a shipping confirmation email with a tracking link once your order ships. Click the link to follow your package in real time.

11. Do you offer gift wrapping or gift notes?

Currently, we do not offer gift wrapping, but we are working on adding personalized gift options soon. Stay tuned!

12. How do I contact customer support?

📧 Email us at support@rinmotif.com
🕒 We respond to all inquiries within 12–24 business hours, Monday to Friday.

Still need help? We’re here to make your Rinmotif experience smooth and enjoyable. Just reach out – we’ve got you.