Privacy Policy

Last updated: Jan 5, 2025

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information when you use our website or purchase our products. By accessing or using our website, you agree to the practices outlined in this Privacy Policy.

Information We Collect
When you visit our website, create an account, sign up for our newsletter, or place an order, we may collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment information. We also collect non-personal information including your IP address, browser type, device information, and browsing activity on our website. We may collect information automatically using cookies, tracking pixels, and similar technologies to understand how users interact with our website, improve functionality, and personalize your experience.

How We Use Your Information
The information we collect is used to process and fulfill your orders, provide customer support, respond to inquiries, and communicate important updates regarding your orders. We may use your information to improve our website, analyze user behavior, and send marketing communications if you have opted in. Payment information is securely processed through PayPal, and we do not store full credit or debit card details on our servers. Information collected through tracking technologies may also be used to deliver relevant advertising or promotions.

Third-Party Services
Our website is hosted on Shopify, a secure e-commerce platform that provides infrastructure, payment processing, and order management. Shopify collects and stores certain information on our behalf to operate our website. We use Google Analytics to analyze website traffic, understand user behavior, and improve site performance. Google Analytics collects information such as pages visited, time spent on pages, and referral sources. We also use Facebook Pixel to track conversions from Facebook ads, optimize ads, and create audiences for marketing. These tools collect non-personal information, and data is anonymized or aggregated where possible.

Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website, processing payments, fulfilling orders, or providing customer support. These providers are only authorized to use your information to perform services on our behalf and are required to maintain its confidentiality. We may also disclose information if required by law, in response to legal requests, or to protect the rights, property, or safety of our business, customers, or others.

Cookies and Tracking Technologies
Our website uses cookies, pixels, and similar tracking technologies to enhance your browsing experience and understand how visitors interact with our website. Cookies help remember your preferences, enable shopping cart functionality, and assist in analytics and marketing efforts. You can manage your cookie preferences through your browser settings; however, disabling cookies may limit certain features of our site.

Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are securely processed through PayPal, which complies with the Payment Card Industry Data Security Standard (PCI DSS). While we take reasonable steps to protect your information, no system can guarantee absolute security, and transmitting information over the internet carries some risk.

Retention of Information
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Once your information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Your Rights Under CCPA
If you are a California resident, you have the right to request information about the personal data we collect, use, disclose, and sell. You also have the right to request that we delete your personal information, subject to certain exceptions. To exercise your CCPA rights, please contact us using the contact information below. We will respond to your request in accordance with applicable law.

Your Rights Under GDPR (Limited Application)
Although our store primarily serves customers in the United States, we comply with applicable GDPR principles for any EU residents who may access our website. You have the right to access, correct, or delete personal information we hold about you and the right to object to certain types of processing. You may contact us to exercise these rights.

Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take steps to delete it promptly.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: support@rinmotif.com
Support time: 9:00 AM – 5:00 PM (EST), Monday – Friday 

Business address: 2895 S Upper Truckee Rd, South Lake Tahoe, CA 96150, United States