Refund Policy
Last updated: Jan 5, 2025
We want you to be satisfied with your purchase. This page explains when refunds are issued, how long they take, and what happens in case of delays.
Eligible Refunds
Refunds are issued in the following cases:
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Items received damaged or defective
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Wrong item shipped
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Canceled orders within the allowed 12-hour cancellation window
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Returned items for change of mind, after we receive the returned item and inspect it (customer is responsible for return shipping costs in this case)
Refund Processing Time
Once your return or refund request is approved and we receive the returned item, refunds will be processed to the original payment method within 7 days.
Delayed Refunds
If your refund has not appeared after 7 days:
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Please first check with your bank or credit card company, as it may take additional time for them to process the transaction.
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If the refund still has not been received after 10 business days, contact us at support@rinmotif.com for assistance.
Damaged or Defective Items
For items that arrive damaged or defective, we will issue a full refund or provide a free replacement at no cost to the customer, including return shipping.
Customer Responsibility
Refunds will only be issued once the returned item is received and inspected (if applicable). Customers are responsible for providing accurate payment information and following return instructions.
Contact Us
For refund inquiries, please contact us at:
Email: support@rinmotif.com
Support time: 9:00 AM – 5:00 PM (EST), Monday – Friday
Business address: 2895 S Upper Truckee Rd, South Lake Tahoe, CA 96150, United States
