Return Policy
Last updated: Jan 5, 2025
We want you to be happy with your purchase. Please read the information below carefully to understand our return, exchange, and refund process.
Return Eligibility
You may request a return within 30 days of receiving your order. Returns are accepted for the following reasons:
Wrong item shipped
Damaged or defective item
Order change of mind (returns accepted but customer pays return shipping)
Non-Returnable Items
Items that have been customized or personalized, unless defective or damaged
Items returned after 30 days from delivery
Return Shipping
We provide a return shipping label for all eligible returns.
If the return is due to our error (wrong item, damaged, defective), return shipping is free.
If the return is for a change of mind, the customer is responsible for return shipping costs.
Return Process
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Contact us at support@rinmotif.com to request a return.
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We will provide a return shipping label and instructions.
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Ship the item back to us according to the provided instructions.
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Once we receive your return, we will inspect the item and respond within 48 hours.
Refunds
Approved refunds will be issued to the original payment method within 7 days of approval.
For damaged or defective items, we offer a full refund or a free replacement at the customer’s choice.
Exchanges
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Exchanges are accepted once per order.
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Customers are responsible for return shipping fees unless the item is damaged, defective, or shipped incorrectly.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos.
We will provide a full refund or a free replacement, including shipping, at no cost to you.
Customer Responsibility
Please ensure that returned items are securely packaged. We are not responsible for items lost or damaged during return shipping due to improper packaging.
Contact Us
For returns, exchanges, or questions about this policy, please contact us at:
Email: support@rinmotif.com
Support time: 9:00 AM – 5:00 PM (EST), Monday – Friday
Business address: 2895 S Upper Truckee Rd, South Lake Tahoe, CA 96150, United States
